Tag Archives: COVID-19

Updated: Hours of Operation, Sales & Service Policies

Effective March 30, 2020, Rhode Island has ordered the closure of all non-critical retail businesses due to the Covid-19 pandemic.

This will significantly change the way Stedman’s conducts day-to-day business, most specifically by closing our showroom to in-person retail traffic. Due to this, no customers will be allowed inside the store until further notice.

Our hours of operation will continue to be as follows:

Monday: Closed
Tuesday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed

All sales will be limited to pre-paid transactions with curbside pickup only. Please call during our normal business hours with questions and/or to place an order.

We are also taking steps to adapt our repair & service operations during this time. Below are a few examples:

  • Appointments are encouraged to minimize turnaround time, and all service appointments and bookings made prior to March 30th will continue to be honored
  • Curbside drop off and pick up of bicycles in need of repair will be available on the shop’s sidewalk facing Woodruff Ave
  • Payments by phone are required and can be done by calling 401.789.8664
  • Stedvan local pickup and delivery fees will be waived during this time, meaning we will come to your house, pick up your bike and deliver it back once service has been completed- all for free

Thank you for your understanding and support during this time. For further information we can be reached at 401.789.8664 and info@stedmansbikeshop.com

Special COVID-19 Shop Hours

Yes, we’re open!

… But things are going to be a bit different for a while.

Our top priority at this moment is to keep our customers and staff safe and healthy. To establish the safest possible environment to meet this priority we’ve implemented the following changes at the shop:

  • Social Distancing – We’ll be strictly limiting the number of customers on the sales floor at any one time, two customer parties, but no more than 4 people at any given time will be welcomed in the showroom … We’ll make it easy:
    • If you see a GREEN SIGN on the front door, please come right in.
    • If you see a RED SIGN on the front door, please wait a few minutes, we’ll let you know when it’s clear to come in.
  • Shop by Phone – We’re here to help you do your shopping by phone or email. We’ll happily put your order together, take your payment over the phone and have your purchase ready for quick pick-up. Just call or email:
    • Phone Sales:            401-789-8664
  • Discounted Delivery Service – We always offer pick up and drop off as an option for repairs and new bike purchases, we’ll be discounting these services for the foreseeable future.
  • Revised Shop Hours – We’re cutting back a bit on our hours, we’ll be here to help you:
    • Tuesday – Friday     9:00 – 6:00
    • Saturday                    9:00 – 5:00
  • Keepin’ it Clean: Don’t be offended when we don’t shake your hand … We’re now doing long-distance high fives, more commonly referred to as a “wave”. Also, we’ll be cleaning and disinfecting common touchpoints and surfaces on a regular basis.

We certainly never thought our 100th year in business would be quite so memorable or challenging, but we didn’t get this far by taking the easy road. With a little patience and understanding we’ll all get through this unpredictable time … Smooth roads or gnarly trails, which ever you prefer, lie ahead!

Stay safe, look out for one another and know we’re here to do what little we can to make your life just a bit better.


Thanks,

Jim & The Stedman’s Crew

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Please remember that our hours change seasonally; for a complete list of our hours, address and directions please visit out Location and Hours page.

Questions? Give us a shout at 401.789.8664 or info@westedman.com for more information